All Stitchery items are brand new in new or barely shopworn manufacturing packaging, unless otherwise indicated.
*Note* Previously opened & reshrinkwrapped designs may have some marks on charts or possible small wool/floss shortages, which is taken into consideration during valuation process. They are unstitched unless otherwise noted.
All Sales Final & Non-Refundable. We strive for accurate listing details to ensure your satisfaction. If a problem should arise, please contact us via email and we'll do our very best to make sure you're satisfied. We're sure you're going to enjoy your purchases from us and we invite you to come back again and again!***If an event arises that an exchange must be made, items must be shipped back to us unopened and in condition sent at buyer's expense within 7 day time period. Returned for exchange items are subject to 35% re-stocking fee. Exchange refunds are processed as store credit only. As Noted, Special Request Orders are Not Considered Exchangeable Items.